Help and contact

Don’t pay again. It can take a few minutes for Flutterwave to confirm. If it’s been longer, write to us with the payment reference from your bank or receipt.

If you leave an interview before your first answer, it comes back to your balance automatically. The Refund Policy covers the rest.

Tap the icon to the left of the web address, then Permissions, and turn Microphone on. Then reload the page.

Close other apps that use the mic, like WhatsApp calls. Wired earphones with a mic usually work better than Bluetooth ones.

Use a PDF or Word file. If your file is a scan, save it as a PDF first.

We read them to choose your questions, keep only the details we need, and delete the files straight away.

Yes, in Settings. You’ll add new details for the new visa before your next interview.