Refund Policy
When your money or your interview comes back, and when it doesn’t.
On this page
01If you leave before your first answer
The interview goes back to your balance automatically.
If you leave an interview before giving your first answer, it is returned to your balance straight away. You don’t need to ask.
02After your first answer
The interview counts, even if you leave early.
Once you have given your first answer, the interview is used and is not refunded, even if you leave before question 15.
03Unused interviews
Refundable within [14 days, to confirm] if you haven’t used any from that pack.
If you bought a pack and haven’t used any interviews from it, you can ask for a refund within [14 days, to confirm] of buying it. Refunds go back to the card or account you paid with.
04When something breaks on our side
If we fail, the interview comes back. Contact us if it doesn’t.
If your feedback never finishes or the interview fails because of a problem on our side, we return the interview to your balance. If that doesn’t happen automatically, contact support.
05Charged but no interviews added
Contact us with the Flutterwave reference and we’ll sort it out.
If money left your account but no interviews were added, contact us with the Flutterwave reference from your bank or receipt email. Do not pay again.
06How to ask
Write to us. We reply within [1 working day, to confirm].
Use the contact page, with your account email and payment reference. We reply within [1 working day, to confirm]. Approved refunds usually reach you within [5 to 10 working days, to confirm], depending on your bank.
Questions about this page? Use the contact page.